Privacy Policy for Bitcompare

Last updated: May 23, 2025

Bitcompare ("we," "us," or "our") is operated by Blue Venture Studios Pte Ltd, a company incorporated in Singapore (UEN: [insert UEN]), with its registered office at:

68 Circular Road, #02-01, Singapore 049422.

By accessing or using our websites, applications, and services (collectively, the "Services"), you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Personal Information You Provide

Account registration: name, email address, password
Profile details (optional): location, phone number, tax-identification details for tax-software features
Communications: any content you submit in support requests, feedback, or surveys

1.2 Automatically Collected Data

Usage data: pages visited, clicks, session duration, feature use
Device & browser: IP address, device identifiers, browser type/version, operating system
Cookies & tracking: HTTP cookies, web beacons, and similar technologies for analytics, personalization, and advertising

1.3 Third-Party Sources

Analytics providers (e.g. Google Analytics)
Advertising networks for remarketing
Identity verification & credit-reporting agencies (if you opt into tax-software KYC services)

2. How We Use Your Information

Provide & improve Services: deliver real-time crypto-rate aggregation and tax-software functionality, troubleshoot issues, develop new features
Personalization & recommendations: tailor content, notifications, and marketing based on your preferences and usage patterns
Compliance & security: prevent fraud, enforce our Terms, comply with legal obligations (e.g. tax reporting)
Communications: send account notices, product updates, newsletters, and marketing (you may opt out)

3. Disclosure of Information

We do not sell your personal data. We may share your information with:

Service providers, under contract, who perform services on our behalf (e.g. hosting, payment processing, analytics).
Regulatory authorities, if required by law (e.g. tax authorities, law enforcement).
Affiliates, including other Blue Venture Studios entities.
Business transfers, in connection with a merger or sale of assets (with notice to you).

Any third parties we engage are required to implement reasonable safeguards to protect your data.

4. Data Security

We implement administrative, technical, and physical controls to protect your information against unauthorized access, disclosure, alteration, and destruction. However, no internet transmission is 100% secure—use of our Services is at your own risk.

5. Data Retention

We retain account information for as long as your account is active or as needed to provide you Services.
We retain transactional and tax-related data for at least 7 years (or longer if required by law).
We delete or anonymize aggregated usage logs after 36 months.

6. International Transfers

Your data may be transferred to, stored, and processed in Singapore or any other country in which we or our service providers operate. We safeguard such transfers under applicable legal mechanisms (e.g. Standard Contractual Clauses, Binding Corporate Rules).

7. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you
Correct or update inaccurate or incomplete information
Delete your account and personal data ("right to be forgotten")
Restrict or object to certain processing activities
Port your data to another service provider

To exercise these rights, please contact us at privacy@bitcompare.net. We will respond in accordance with applicable laws.

8. Children's Privacy

Our Services are not directed to children under 16. We do not knowingly collect personal information from minors. If you believe we've collected data from a minor, please contact us to request deletion.

9. Disclaimer & Limitation of Liability

No financial advice: All data and content are provided "as is" for informational purposes only. You should not rely on our information for investment, lending, borrowing, or tax decisions.
Accuracy: We strive for up-to-date and correct data, but cannot guarantee completeness or timeliness.
Limitation: To the fullest extent permitted by law, we and our affiliates, officers, employees, or partners shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of (or inability to use) our Services, even if advised of the possibility of such damages.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make material changes, we will post the revised policy with a new "Last updated" date and notify you via email or through our Services.

11. Contact Us

If you have questions, concerns, or requests regarding your personal data, please contact:

Data Protection Officer
Blue Venture Studios Pte Ltd (Bitcompare)
68 Circular Road, #02-01, Singapore 049422
Email: privacy@bitcompare.net

Your continued use of Bitcompare after any updates constitutes your acceptance of the revised Privacy Policy.

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